Privacy Policy

1. Information We Collect

VIV53 IT Services ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Fill out our contact form or request our services
• Subscribe to our newsletter or updates
• Contact us via email, phone, or WhatsApp
• Visit our website and interact with our content

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Service Information: Details about IT services you're interested in
• Communication Records: Messages, inquiries, and support requests

1.2 Technical Information

We automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent on site, referral sources
• Device Information: Browser type, operating system, IP address
• Cookies: See our Cookie Policy for details

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Respond to inquiries and deliver IT services
• Communication: Send updates, service information, and support
• Improvement: Analyze usage to improve our website and services
• Legal Compliance: Meet regulatory and legal requirements

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: Trusted partners who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your personal data

6. Data Retention

We retain personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain contact information for 3 years after last contact, unless you request earlier deletion.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: